Walkthrough- how can I dispute a Cash app payment?


Methew May 11, 2020   674 Views

Do you think over for when can I dispute a Cash app payment? Whether there is a Can I dispute a Cash app payment purchase, so there is a payment dispute also. Here is always a risk with your customer that make a dispute for any transaction to get their chargeback. Read this full article to know who can claim for dispute and what the role of a merchant.

Whenever we get any Cash app dispute payment, then we hold the disputed fund into your Square Cash app account until it gets cleared. The customer’s bank take fund from merchant account, so this process take a few times to recover the amount.

Process to dispute a Cash app payment:-

  1. We send a notification when customer claim for dispute:-

Whenever your any customer initiates for dispute, then their bank sends a message to collect more information. So, we reach to you (merchant) to pass the request. Go with the below points to know what we offer you:

  • Full details description of why your customer claim for dispute payment.
  • All information that the bank needs to make its decision in this case.
  • Information for dispute status.
  • Deadline for sending us your information.
  1. Send us your supporting information and documents:-

Cash app manages to send information to your customer’s bank. But, we need your help. Before dispatching your information to the bank, we need to collect information from you. Follow the below guidelines:

  • We access your information request form
  • Help to returns the funds
  • Help to challenge the disputed payment
  1. You should wait for the bank to fix this case:-

Whenever you send information about the transaction to us, then we will immediately forward it to your customer’s bank. If the bank finalizes the dispute, then your customer will get payment back.

Conclusion:-  Here, we discuss for can I dispute a Cash app payment. If you have any issues or doubts, then you can call our customer support team to resolve them. We are here for 24*7 to help you.

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